Docs

Product documentation

Day-to-day guides for Email, Messages, Knowledge Base, Sandbox, Settings, and more. Open Help in the dashboard to Ask HawkSel Help — answers are grounded in these pages.

Getting started

Accept an invite, first login, and complete the onboarding checklist so your org is ready for email and SMS support.

Email inbox

Use Shelves, Active/Arch/Handled filters, search, AI drafts, and action buttons (Arch, Handled, Clear, tags) to work your email queue.

Messages (SMS)

Open the Messages view, browse SMS conversations, search threads, toggle AI responses, and escalate when needed.

Knowledge Base

Add FAQs and memories, review the conversations/memories queues, and understand when the agent uses your KB.

Sandbox

Test agent replies safely in Sandbox Chat before going live with customers.

Settings

Configure business profile, agent tools and policies, email actions, phone number, integrations, and notification preferences.

Users & roles

Invite teammates from User Management and choose admin vs user roles.

Billing & usage

View plans, invoices, SMS and AI usage, and manage billing from Settings → Billing.

Troubleshooting

Fix common auth and integration issues, and use Send feedback / Report a bug from the Help menu.

Keyboard shortcuts

Keyboard shortcuts are reserved in Help and will be documented here when they ship.