Docs

Billing & usage

Billing and usage live under Settings → Billing (admin).

Settings Billing tab with usage and plan
Settings Billing tab with usage and plan

What you may see

Depending on billing_channel (Stripe direct vs Shopify app):

UI Meaning
Manage billing Opens Stripe customer portal or Shopify billing UI
Billing not configured An admin still needs to connect payment / finish onboarding billing
Managed in Shopify Plan changes and invoices are handled in Shopify admin
Invoices list Recent invoices when the API returns them
Usage summary AI tokens and SMS segments for a recent period

What is metered

HawkSel meters customer-channel AI replies and SMS segments for org billing. Summaries appear in Billing so you can forecast spend.

Not billed to your organization

Help → Ask HawkSel Help answers use a dedicated product-docs path and are not written to your org’s billable AI usage. Use Help freely for “how do I…?” product questions.

Sandbox and live agent traffic may still consume metered AI depending on path — keep Sandbox tests purposeful.

Practical tips

  1. Confirm billing before high SMS volume.
  2. For payment failures, use Manage billing or Contact support from Help.
  3. Shopify-billed orgs should change plans in Shopify, not expect a separate Stripe portal.